CONSUMER REVIEW RATING: MINUS 10 STARS | BUYER BEWARE | CONSUMER ALERT
The following product review is provided as a public service and is designed to alert consumers to the pitfalls associated with buying products and services from companies who fail to stand behind their products. This product review has a rating of -10 (that's MINUS 10). This rating is the worst rating available and qualifies this consumer review as a consumer alert. This means that buyers should BEWARE and secure any verbal agreements concerning this product IN WRITING!! DO NOT PURCHASE THIS PRODUCT WITHOUT SPECIFIC ASSURANCES FROM THE MANUFACTURER AND THE DEALER IN WRITING!
Current Product Review: Greensleep Natural Organic Mattress System (Vimala) Purchased From:Nest Organics Asheville, NC 51 North Lexington Avenue Asheville, North Carolina 28801-2826
Consumer Review: Deborah R. - Asheville NC Complaint Overview: Recently, I purchased a Greensleep (Vimala) organic latex mattress sleep system from Nest Organics in Asheville. The experience was, without a doubt, the worst rip-off I have experienced as an adult consumer. The rip-off not only involved the dealer of the product, it also extended to the manufacturer when they refused to stand behind the purchase after being contacted within 7 days of delivery.
Consumer Experience: The dealer was eager to make the sale and promised total customer service throughout the purchase and setup experience. The dealer required payment in full for the product before ordering. The dealer emphasized a satisfaction guarantee policy during the ordering and pre-payment of the Greensleep Vimala (king size) sleep system (price: just under 7,000.00 USD). The dealer also promised total support during delivery and setup. Payment was made in good faith and the greensleep system was ordered.
When the greensleep vimala mattress system arrived via the freight carrier, I phoned the dealer to inform them that the freight company had arrived with no prior notice. At that time, the dealer informed me that there would be no one to assist with the setup of the sleep system. It is important to understand that Greensleep organic Vimala sleep systems have to be assembled. They come in various pieces and are shipped from the manufacturer wrapped in plastic.. not even in a box or crated.. for a mattress that costs almost $7000 dollars!
Upon realizing that no one was available from the dealer to assist with the setup, I was forced to hire help at the last minute in order to take delivery (unless I wanted to leave everything in my entry-way - the freight company brings it that far).
The Nightmare Continues: Unfortunately, there were problems during the setup of the system and no support from the dealer. I was forced to go online to try to find information about how the bed is setup. The dealer did not follow-through with setup assistance, they didn't even inform me when to expect delivery. Once the money was paid in full up front, I was on my own. In my opinion, this is unacceptable when you pay just under $7,000 for a king size mattress. Interestingly enough, the real complaint has not even started.
The Greensleep Vimala System - BUYER BEWARE: The Greensleep Vimala system that was delivered was nothing like the mattress I had tested on display. In fact, I could not sleep on the system. The mattress was much too hard and stiff even though I had specified the soft bed. This is where the nightmare really begins. Upon contacting the dealer within 24 hours of delivery concerning the possibility that I had received the wrong bed, the dealer was rude, condescending, and totally uncooperative. I was told that the sale was final and that was it. I was also told to contact the manufacturer to confirm that the sale was final and AS-IS. Within two days, the dealer changed the return policy on their website in an attempt to cover their tracks! I decided to give the mattress a couple of nights to be sure. Unfortunately, the situation did not change. As a matter of fact, the natural latex in the bed caused a skin rash within 48 hours. After consulting my doctor on the third day, I was informed that I had an allergy to the latex. I called the manufacturer once again. I was astounded to hear the manufacturer representative tell me that Greensleep would not exchange, replace, or take the bed back. The purchase was final and any issues associated with it were my problem. The "limited warranty" is worded in a way (he was clear to point out) that gives the buyer no options for returns or replacements. Keep in mind that it has been less than 7 days since delivery and I can't sleep on the rubber brick or deal with the allergy. After pursuing the issue with several phone calls, the dealer as well as the manufacturer refused to return my phone calls any longer.
The Conclusion: Purchasing a Greensleep Vimala Organic Mattress was one of the most bone-head decisions I have ever made. It has cost me sleep, medical expenses, and enormous frustration.. not to mention the almost $7,000 that was flushed down the drain. The only thing I did during the process that was even more stupid, was to go to Nest Organics in Asheville NC to make the purchase. The rude and condescending treatment I received once the payment was made, as well as the lack of quality of the product and service, is incentive for me to post this review online and warn every consumer out there!
DO NOT PURCHASE THIS INFERIOR PRODUCT!! If you are still set on doing business with either of these companies, GET EVERYTHING IN WRITING BEFORE YOU GIVE THEM YOUR MONEY!!
BUYER BEWARE: Greensleep Organic Mattress & Nest Organics in Asheville NC!! DO NOT buy from these companies without obtaining details of the purchase, warranty and the assurances of customer service in writing. ** WHATEVER YOU DO >> GET EVERYTHING IN WRITING BEFORE YOU PAY! **
Current Product Review Status: minus 10 Stars - Worst Rating Possible - Qualifies As A Consumer Alert Greensleep Natural Organic Mattress System (Vimala) Purchased From: Nest Organics Asheville, NC 51 North Lexington Avenue Asheville, North Carolina 28801-2826
